Consulting Services – Process Improvement

Working Smart

Working hard is not good enough. Working hard inside of a bad system grinds good people down; the people suffer and the organization’s results are mediocre at best. Improving the way work is done frees up energy and creativity, lifting the lid off of performance.

Working smart requires perspective: step back, look at the purpose of the task and design a method of delivering results with less effort. This may involve better use of technology, but often the primary gains come from reorganizing the steps, accountabilities and process flow used to accomplish the task.

Red Flags for Improvement Potential

Process improvement takes significant effort, thus it should be focused on areas with opportunity for substantial gain. Look for opportunities to work smarter where:

  1. The people doing the work are working very hard but making little headway.
  2. There are high levels of errors in the work, inconsistent results, lots of rework.
  3. The elapsed time to get something done seems inordinately high.
  4. Resources dedicated to a job seem out of balance to the value of the result.
  5. Work processes have survived through technological change, organizational structure changes and / or mergers and acquisitions.

Fall Line Systems has helped many organizations design and implement improved work processes, including:

  • National Energy Board of Canada. Redesigned the system for processing applications for approval of work by regulated companies that do not require a formal hearing.
  • United Way of Calgary. Researched the cost effectiveness of workplace campaigns and identified several actions for improving the quality and cost of the campaigns.
  • TransCanada Midstream, Harmattan Gas Plant. Redesigned the work flow and staff allocation at a gas plant that was adding new technology.

The following projects in our portfolio describe our work with Process Improvement: