Problem Solving and Decision Making – Workshop Description

Importance Of PSDM Skills

Problem solving and decision making are the cornerstones of organizational action. Small improvements in the quality of decisions and the solutions to problems can have a profound effect on results.

Signs Of The Need For Training

Poor decision making and problem solving skills reduce the productivity and effectiveness of many organizations. The need to improve these skills is often demonstrated by :

  • Groups or individuals getting stuck in decision making. One company calls these unnecessary delays “decision overhead.”
  • Difficulties in obtaining commitment to decisions-leading to little follow up action.
  • Trial and error approaches to fixing problems. Often this leads to fixing the same problem over and over again.
  • More time available to fix problems than to prevent problems.
  • Repetition of mysterious failings in systems and equipment.
  • Groups facing so many complex issues that they are frozen into inaction, or into very ineffective action.

Workshop Features

  • Participants learn to use tools that affect their work every day. They learn how to make better decisions, to make decisions faster using better information, and how to gain commitment to those decisions.
  • Participants work out solutions to real situations they are dealing with at their work. They bring to the workshop decisions they must make and problems that need to be solved, so that real work is accomplished during the course.
  • Current skills are reinforced. People who attend are already good at solving problems and making decisions. These well developed skills are enhanced.
  • Participants receive valuable feedback on their problem solving and decision making styles.
  • Skills for facilitating decision making and problem solving of groups and teams are addressed.

Matching the Right Structure to the Issue

The right amount of structure produces efficiency, quality and creativity in problem solving and decision making. Too much structure can slow things down, too little structure brings sloppiness and inefficiency. The structure you need depends on:

  • The complexity of the issue.
  • The number of people involved.
  • The value of the issue being discussed.
  • The risk of a poor choice.

Quick Form Methods

Our ‘Quick Form’ methods provide a minimum amount of structure, incorporating the principles of good problem solving and decision making, and fitting most day-to-day issues faced by participants.

Methods for Complex Issues

Complex, high value issues require more structure. Participants learn enhancements to each of the Quick Form processes that encourage use of more information, engagement of more people, and more detailed assessment of the situation and the data.

Reported Results

  • Faster, better quality decisions.
  • Recurring problems solved once and for all time.
  • Higher confidence in choices.
  • Better management of risk.


This workshop requires two full days. We can accommodate up to 20 participants.